We’ve recently made a few improvements to our TRAC trouble ticketing/project management system. On an aesthetic level, we’ve now skinned the system in Loopo’s smart green livery, but more importantly we’ve vastly improved the automatic emailing and user assignment areas of the system. Overall, this will provide our clients with an easier to use and more intuitive system.

Also, everything is now hosted on our superfast shiny new servers.

I’ll blog seperately with a more technical piece on the TRAC system, but briefly: It’s an excellent open source trouble ticketing and project management system which we’ve grown to love. It does everything one would expect with minimal fuss and bother, and does not suffer from any application bloating.